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FAQs

FREQUENTLY ASKED QUESTIONS (FAQS)

Where do you ship from?

We ship from Brisbane, Australia!

How can I be notified of the status of my order?

You should receive confirmation emails when you place your order and an email with tracking info when we ship your order! Don't hesitate to contact us if you have any additional questions!

Suction Cup Best Practices & Tips 

Getting the best use out of your slow feeder bowl with a suction cup is easy! For best results:

  1. Wash the suction cup with dish soap and let it dry.

  2. Ensure that the suction cup and the floor are clean and dry before using your slow feeder dog bowl.

  3. To activate the airtight lock mechanism on the slow feeder bowl, press the slow feeder bowl firmly onto a clean, dry, flat surface until you hear all the air come out. Note that the silicone suction cup won't stick to a wet, oily, sticky, or dirty surface.

  4. On porous surfaces like solid wood flooring - You can enhance suction by dampening your fingertip with water and moistening the inner rim of the suction cup to make the seal tighter. This creates a tighter seal.

  5. To remove or re-position, simply pull up the release tab of the slow feeder to break the suction. 

  6. You may need to periodically "burp" the suction cup to remove trapped air and make it stick better.

  7. After every use, wash your slow feeder and rinse down both parts of the suction cup for best results!

      How do I get maximum suction from my slow feeder bowl?

      To activate the airtight lock mechanism, press the slow feeder firmly onto a clean, dry, flat surface until you hear it all come out. The silicone ring won't stick to wet, oily, sticky, or dirty surfaces. Clean and dry the surface first. 

      How to clean a suction cup?

      Suction cups stick better when the surface to which they are stuck and the suction cups themselves are clean and free from dirt. If necessary, wash the suction cups with warm, soapy water and pat them dry. Then, clean the surface before sticking the suction cups onto it.

      How do I remove the suction slow feeder off a surface? 

      Simply pull the easy-release tab. The suction piece pops off like magic!

      Can I use the lick mat when it is connected to the slow feeder bowl?

      No. The lick mat should not be used while still attached to the bowl as it poses a chewing hazard. Please remove the lick mat from the bowl before you use it and place on a smooth surface before using.

      How does the slow feeder work?

      Bowl's simple design creates a game-like challenge for pets who typically overeat on food in seconds. By slowing down speed eaters, the Slow Feeder promotes proper digestion and keeps your dog happier and healthier.

      Materials, Safety & Care

      Is the slow feeder suitable for Brachycephalic dogs (flat-faced dogs)?

      Super Feedy products fit a broader range of dogs with one size feeds all. However, please note, that this slow feeder bowl may not be suitable for Brachycephalic dogs like English Bulldogs, Shih-Tzus, Boxers, Boston Terriers, Pugs, and English Mastiffs. 

      What is it?

      Marley's Slowappy Feeder! Our slow feeder dog bowl with a reversible lick mat gives messy eaters a mess-free, healthier, happier mealtime experience. Only available as a set.

      How do I get the most out of my slow feeder and lick mat?

      Super Feedy has lots of healthy feeding options. It's fun to mix it up at chow time, and you can use one side of the lick mat pattern and switch it up occasionally. That way, your dog gets more mental stimulation and engagement.

      Is the slow feeder bowl suitable for my dog?

      This slow feeder bowl would appeal to a wide range of dogs, but it would not be suitable for Brachycephalic breeds such as Pugs, Boxers, Bullmastiffs, Boston Terriers, Cavalier King Charles Spaniels, Cane Corsos, French Bulldogs, Japanese Chins, Lhasa Apsos, Pekinese, Shih Tzus, and Bulldogs. 

      Why should we use it?

      The slow feeder won't just slow your dog down from gulping their meal, it will keep your dog entertained; it'll keep them healthy, too. We make our Slow feeder bowls and lick mats out of recycled plastic and premium food-grade silicone. This is perfect for anyone with a dog who eats super-fast or wants their dogs to enjoy a slow, indulgent chow time. It's an innovative combination for happier, healthier dogs. If your dog is a puppy and/or a chewer please supervise your dog at meal times and remove bowl and lick mat immediately after use.

      What colours do you offer?

      There's one colour option for the slow feeder (dark grey), and the reversible lick mat (blue) with an orange suction cup - more exciting colours are coming.

      Where is it manufactured?

      We design our stuff in Melbourne, Australia. Our partners in Asia make the slow feeder. We've tested the best products extensively for materials, safety measures, and labor practices. These guys are friends and partners. 

      How much food can the slow feeder hold?

      With a one size feeds all design, the slow feeder will comfortably hold 10 cups of wet, dry, and raw food.

      Is the bowl dishwasher safe? Can I put the lick mat in the freezer?

      Absolutely. The slow feeder can be put in the dishwasher or hand washed. Your dog's favourite treat can be smeared on the lick mat and stored in the freezer to extend playtime.

      My dog is a chewer, how can I use this slow feeder and lick mat safely?

      This is not a chew toy. Always supervise your dog when using it and remove bowl and lick mat immediately after meal if your dog is a chewer. Inspect for wear and take away if any pieces become loose or detached. The product might not be suitable for your dog if he chews hard. 

      What is the slow feeder and lick mat made out of?

      Our products are made from recycled plastic & recycled packaging, premium food-grade silicone, BPA, PVC, Lead and Phthalate-free.

      What is the best way to clean and maintain my slow feeder & lick mat?

      Slow feeders and lick mats have lots of crevices and gaps where food can get stuck, so they must be cleaned thoroughly. You can soak it for 5-10 minutes before hand washing it or put it in the dishwasher.

      If your dog is a puppy and/or a chewer please supervise your dog at meal times and remove bowl and lick mat immediately after use. Inspect for wear and take away if any pieces become loose or detached. The product might not be suitable for your dog if he chews hard.

      Daily Care

      • Wash before use

      • For best results, clean, soak for 10 mins in warm water and rinse after each use

      • Do not use steel wool or abrasive cleaners such as ammonia and bleach.

      • Deeper Clean

      • Use water and mild liquid detergent

      • Apply cleaner with a soft sponge, rinse and pat dry with a microfiber cloth

      • Dishwasher safe, top rack only.

      Redeeming Gift Cards

      Can I add more value to a Gift Card?

      No, once a Gift Card has been purchased the value on it cannot be increased.

      Can I return or refund a Gift Card?

      Gift Cards cannot be returned or refunded.

      Can I return purchases made with my Gift Card?

      Yes, please see our return policy.

      Gift Card Terms & Conditions

      1. Super Feedy eGift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the eGift Card.

      2. Gift Cards are only redeemable at www.superfeedy.com

      3. Gift Cards may not be exchanged (wholly or partly) for cash.

      4. If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.

      5. All Gift Cards sold at superfeedy.com do not expire.

      6. Should Super Feedy suspect any fraud relating to a eGift Card, Super Feedy may refuse to redeem the Gift Card until Super Feedy is satisfied that no fraud has occurred.

      7. Super Feedy is not liable for any lost/stolen Gift Cards.

      8. Gift Cards are not redeemable for other Gift Cards.

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